Refund and Cancellation Policy
This policy explains cancellation windows, refund eligibility, change fees and the process for amending ski holiday bookings.
Cancellation Windows
You may cancel a booking by written notice to contact@ecozenithproducts.com. Cancellation charges depend on how many days before departure we receive your notice:
- More than 30 days: full refund of amounts paid, less any non-recoverable supplier costs.
- 15–30 days: 50% of the total booking price is refunded.
- 7–14 days: 25% of the total booking price is refunded.
- Less than 7 days or no-show: no refund.
Refund Eligibility
Refunds are issued to the original payment method within 14 calendar days of cancellation confirmation. If we cancel for reasons within our control, you receive a full refund. For force majeure, we offer a full refund or a comparable alternative, as required by Law of Ukraine 'On Consumer Protection' No. 3153-IX dated 10.06.2023.
Changes and Change Fees
You may request a date or participant change up to 14 days before departure. We charge a change fee of UAH 500 per booking, plus any price difference and supplier fees. Changes within 14 days depend on availability and supplier conditions.
How to Request a Refund or Change
Send a request from the booking email to contact@ecozenithproducts.com or call +380 679 715 2251. Include your booking reference and reason. We respond within 3 business days.
Complaints and Legal Redress
If you are not satisfied, you may file a complaint with the State Service of Ukraine for Food Safety and Consumer Protection or seek judicial redress, as provided by Law of Ukraine 'On Consumer Protection' No. 3153-IX dated 10.06.2023. These rights are without prejudice to your rights under Law of Ukraine 'On Electronic Commerce' No. 675-VIII dated 03.09.2015.